Your own on-line community

Echo lets you create your own mini social network for tracking customers experience, communication with enclosed group of customers or an informal platform for your employees or business partners.

Track customers or employee experience, motivation and needs

Get higher customer retention and have more happy customers.

Test your decisions before taking them. Evaluate your communication, new project or product before you launch them.

Engage the most desirable and experienced. Let your customers participate in improving of your innovations.

Keep up with the others. Have your community tell you what your competition is doing and how.

Test your brand. Find out how customers view your brand and how they compare it to your competitors.

Look at customer journey step by step nd see where exactly are your customers un/satisfied.

Inside Echo

The moderator kicks-off discussions.
Users comment on posts. These comments can further be tagged (see Reporting for more).
The moderator and users can further in a structured way.
Pre-defined Touchpoints
Emotions & Classic Five-star Rating
Completing a task rewards users with points.
Users highlight what they like/dislike in images.

Moderated Discussions

Useful for both short-term discussions about current topics (new service, elections) and long-term mapping of customer experience.

Diaries

Respondents can spontaneously write about their experience with you or your competitors. These can be both public or visible to moderators only.

Tasks & Gamification

Motivate users to vote in polls or highlight areas of un/interest in images by rewarding them with medals and points.

All of the above are extremely flexible and easy to adapt for almost any kind of project.

Reporting in Real Time

See exactly what you need to see – from the big picture to the smallest detail.

Global view

Overall view of customer satisfaction, its detail and a trend chart. It also includes the results of respondents' tasks and emotional diagram.

Filtering

Filter the global view for specific a specific period of time, specific touchpoints, brands or demographic details such as age of respondents.

Tagged entries

Moderators can tag the most interesting diary entries and discussion comments so that they can quickly see the most relevant opinions.

Variable Design

Fully customizable experience according to your needs and requirements.

Quick pop-up research

For quick tests of concepts, visuals, ads, etc.

Dynamic Ad-hoc Research

Covering campaigns or events such as Christmas shopping, summer holidays or a promotion of a new service.

Long-term / Tracking Research

Review long-term customer experience with your service, product, brand or company.

About us

Starting 1999 we aim to help our clients – the largest players on the market – to improve their customer service, to offer better services in general and attract new customers, all thanks to the marketing research we provide.

Alongside our headquarters in Prague we run a branch in Slovakia and Hungary. Furthermore, for some of our clients we've also conducted research in Poland, Hungary and Romania.

We are a member of the SIMAR organization (Association of Agencies for Market Research and Public Opinion) and ESOMAR (World Organization for Research of Public Opinion and Marketing Research).

Visit www.nms-mr.com for more information about us.

These companies trust Echo by NMS to research what their customers like.

Contact Us